Refund policy

We want your experience with ADG Studio to be as pleasant as possible. If an item does not suit you, you have a right of withdrawal.

1. Withdrawal period: 14 days

In accordance with the Code de la consommation, you have a period of 14 calendar days from receipt of your order to request a return.

The items must then be returned within 14 days of your request.

2. Return acceptance conditions

To be accepted and refunded, each item must be:

  • new,

  • unworn,

  • unwashed,

  • odorless (perfume, cigarette…),

  • with all original tags attached and intact,

  • in its original packaging (shoe box, pouch…).

❌ Ineligible items

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to goods that have been unsealed by the consumer after delivery and cannot be returned for hygiene or health-protection reasons. This includes, in particular, where unsealed or where the hygiene protection has been removed:

  • socks,

  • underwear,

  • swimwear whose hygienic lining has been removed,

  • opened perfumes and cosmetics.

⚠️ Non‑conforming returns

If a returned item does not meet these conditions:

  • the refund will be refused,

  • the item may be sent back to the client at their expense upon request.

ADG Studio reserves the right to refuse abusive returns (multiple repeated returns, use of the item before return, etc.).

3. Return Procedure

To make a request:

  1. Send an email to contact@adg-studio.fr
    Subject: Refund request – [Order number]

  2. Provide:

    • Name / first name

    • Order number

    • Item(s) concerned (reference + size)

  3. Wait for validation by our customer service.

  4. Return the items to the following address:

ATELIER DU GRAPHISME – ADG Studio
15 rue de la Poste
38000 Grenoble – France

Return shipping costs are borne by the customer (except in case of preparation error or observed defect).

4. Refund processing

Upon receipt and inspection of your parcel:

  • in the event of a valid withdrawal, the refund is made within the applicable statutory period. ADG Studio may defer the refund until the goods have been recovered or until the customer provides evidence that they have been sent back, whichever occurs first. After receipt and inspection of the return, ADG Studio processes the refund as soon as reasonably possible,

  • the refund includes the price of the products and, in the event of withdrawal, the standard delivery costs paid for the order. Any additional costs resulting from the customer choosing a more expensive delivery method than the standard method are not reimbursed. The refund is made via the same payment method used for the purchase:

    • Credit card → credit card refund

    • PayPal → PayPal refund

    • Shop Pay / Apple Pay → return to the associated method

    • Bank transfer if the initial payment was a transfer

5. Exchanges

For stock management reasons, direct exchanges are not possible.

If you wish a different size or another item:
➡️ please place a new order as soon as possible.

Your initial refund will be processed upon receipt of your return.

6. Damaged parcel or carrier dispute

If the parcel arrives damaged, please:

  • file an immediate claim with the carrier,

  • or refuse the parcel if necessary.

Without a claim filed upon receipt, no further handling will be possible.

If a parcel is marked as "delivered" but has not been received, a carrier investigation may be opened to verify the circumstances of delivery. This process does not deprive the customer of their statutory rights, and the appropriate remedy will depend on the circumstances and available evidence.