Shipping policy

1. Order preparation

All orders are carefully prepared in our Grenoble store.

  • Preparation time: 48h business days, Monday to Friday.

  • Orders placed on Saturday, Sunday or public holiday are processed on the next business day.

  • Each parcel undergoes a quality control and a premium packaging.

2. Delivery methods – France, Belgium, Andorra & Monaco (Zone 1)

ADG Studio works exclusively with Colissimo La Poste, a reliable and traceable carrier.

📦 Home delivery – Colissimo (with signature)

  • Orders from 0 to 200 € : 5,50 €

  • Orders from 200 € : FREE
    → Free return included (if applicable according to the return policy)

📦 Home delivery – Colissimo (without signature)

  • Orders from 0 to 99 € : 4,50 €

📦 Relay point delivery – Colissimo Pickup

  • Orders from 100 € : FREE

  • Orders from 0 to 99 € : 3,90 €

Indicative delivery times

  • 48 to 72h after handover to the carrier.

In case of absence, a delivery notice allows the parcel to be collected at the indicated post office.

3. International zones – Details by zone

🌍 Zone 2 – Austria, Czechia, Denmark, etc.

  • Home delivery with insurance: 8,00 €

  • International relay point: 4,50 €

🌍 Zone 3 – Bulgaria, Croatia, Cyprus, etc.

  • Home delivery with signature: 8,00 €

🌍 Zone 4 – Indian Ocean & DOM (Guadeloupe, Mayotte, La Réunion, etc.)

  • Home delivery with signature: 8,00 €

🇨🇭 Zone 5 – Switzerland

  • Home delivery with signature: 7,90 €

  • Home delivery without signature: 5,90 €

🌐 Zone 6 – Rest of the world

Colissimo Expert International : 19,50 €
Delivery against signature.

4. Order tracking

As soon as the shipment is made, a Colissimo tracking number is sent by e‑mail.
It allows you to track your parcel in real time on the carrier’s website.

5. Incorrect or incomplete address

If the address provided by the Client is incorrect:

  • The reshipment costs are borne by the Client.

  • In case of a refund request, the initial shipping costs are deducted.

Please carefully verify your information before validation.

6. Unclaimed parcel (Relay point / Post)

If a parcel is not collected within the carrier's time limits:

  • It is returned to ADG Studio.

  • The Client may request:

    • a reshipment (at their expense),

    • or a refund, shipping costs deducted.

7. Carrier dispute: parcel marked "delivered" but not received

If the tracking indicates "delivered" but the Customer cannot find their parcel:

  • Contact customer service promptly

  • ADG opens an official investigation with the carrier

  • Response times may take up to several weeks

⛔ No refund or replacement can be made before the end of the investigation.
⛔ The theft from the mailbox after the carrier's scan does not engage ADG Studio's liability.

8. International delivery & customs duties

For any order outside the European Union:

  • The Customer is official importer.

  • The customs duties, local taxes, import fees are entirely at their expense.

  • ADG Studio cannot estimate these fees.

In case of parcel refusal or non-payment of taxes:

→ Will be deducted from the refund:

  • The charged return fees by the carrier

  • The non-recoverable customs fees advanced by ADG Studio

  • The initial shipping fees

9. Damaged parcel upon delivery

Upon receipt of the parcel, the Client must check its condition.

In case of visible damage:

  • issue an immediate written reservation to the carrier,

  • or refuse the parcel if necessary.

The absence of a reservation at delivery does not release ADG Studio from the statutory guarantee of conformity. We nevertheless recommend reporting any visible damage to the carrier and to ADG Studio as soon as possible.

Customer service contact:
📧 contact@adg-studio.fr
📞 06 30 85 94 67

10. Carrier Delays

The announced delivery times are indicative.
ADG Studio cannot be held responsible for delays caused by:

  • strikes,

  • adverse weather,

  • postal network saturation,

  • exceptional events,

  • or force majeure.